Customer experiences with VELVESSA
Frequently Asked Questions
We strive to process your order within 1 -4 business days.
Once your order is ready to ship, you will receive a shipping confirmation with your tracking number.
Please note that shipping will only occur after processing.
If you are not completely satisfied with your purchase, you can return the goods within 14 days of receipt for a full refund.
We guarantee a simple and straightforward return process so you can shop with confidence.
Detailed information on return conditions, exceptions, and the refund process can be found in our Return Policy.
Our clothing fits exactly as indicated in the size chart.
You'll find the size chart with every product, so you can always choose the right size and be confident it will fit perfectly.
Do you have any questions or need advice? Please contact us. We'd be happy to assist you.
Email: info@velvessagoldcoast.com
Mon.–Fri., 9:00–17:00
Saturday, 10:00–17:00
Sunday, closed
14-DAY MONEY-BACK GUARANTEE
We stand behind the quality of our products and are confident you'll love them as much as we do!
That's why we offer a risk-free 14-day money-back guarantee.
If you're not completely satisfied with your purchase, we'll gladly refund your purchase price.
